Policies & Procedures

Policies & Procedures

ACH File Balancing Procedure

ACH Return Monitoring Procedure.docx

AML BSA OFAC Policy

Anti-Bribery and Corruption Policy.docx

Business Continuity and Disaster Recovery Procedure.docx

Change Requests, Vulnerability Alerting and Patch Management Procedure.docx

Code of Conduct and Ethics.docx

Customer Support Policy and Procedure.docx

Demand Deposit Account (DDA) Change Policy.docx

Dispute Resolution and Chargeback Policy and Procedure - current.docx

Fraud and Identity Theft Prevention and Investigation Procedures.docx

Privacy Policy - Internal.docx

Privacy Policy - Public.docx

HR Procedure.docx

Information Security Program - current.docx

Merchant Acceptance Criteria Guide

Merchant Agreement (current version) .docx

Merchant PCI Compliance Program.docx

New Account Boarding Procedures.docx

Provider Sponsorship Agreement.docx

Record & PCI Data Record Retention and Disposal Policy.docx

Risk Monitoring Policy- current version.docx

Risk Monitoring Procedures

Settlement and Reserves Policy .docx

Team Member Handbook.docx

Terms of Service.docx

Third Party Vendor Policy

Underwriting Policy .docx

Underwriting Procedure.docx

Unfair, Deceptive, or Abusive Acts or Practices Policy and Procedures.docx

OLD_ Vendor Background Screening Policy - replaced with Third Party Vendor Policy.docx